This article will discuss the common reasons why a domain transfer may be unsuccessful.
- - Awaiting owner response/approval
This error is reported when the current registrant or owner did not approve the transfer request for your domain name. You are required to check that registrant or admin email address and approve the transfer. We can resend the transfer request if required.
- - Registrant email may not be in use
In order to transfer your domain name, the current administrative user must approve it. You will receive this error when the administrative user’s email listed for your domain name is not deliverable/invalid.
Please update the administrative user’s email listed for your domain. This must be done with the current registrar. Once the information is updated, we will send the transfer request again.
- - Domain is locked
If the domain name is locked at the time of transfer, its transfer request will fail . In order to proceed with the transfer, the domain name must be unlocked at the current registrar.
- - 60 day waiting period
The domain name must be at least 60 days past the registration date, or the last transfer date. The domain name transfer request can be re-submitted after the 60 day period has passed. For newly registered domain names, it must be at least 3 months from its registered date.
- - Expired domain name
If the domain name is expired, its transfer will fail. The domain name must be renewed with the current registrar and if you wish to transfer the domain name over, the 60 day period as mentioned above will apply.
- - Domain name set to private
The domain name transfer will fail if the domain name is set to private. In order to proceed, you must set the registration to public with the current registrar.
- - Transfer credentials incorrect
The transfer failed due to an Invalid EPP/authorization key was provided.
Please contact your current domain registrar to obtain a new EPP/authorization key. Please note that once you have requested the key, it may expire after a period of time.
