Privacy Policy
Effective Date: 1/10/2024
At QUAPE PTE LTD (“we,” “our,” or “us”), we are committed to protecting the privacy and security of our customers’ personal data. This Privacy Policy outlines how we collect, use, disclose, and manage personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
1. Collection of Personal Data
We may collect personal data from you in the course of providing our web hosting and related services. Personal data we collect includes, but is not limited to:
- Full Name
- Email Address
- Contact Number
- Billing Address
- Payment Information (e.g., credit card details)
- Company Name (if applicable)
- IP Address and other technical information (related to your usage of our services)
We collect personal data through:
- Account registration on our website.
- Communication via emails, phone calls, or online forms.
- Automated collection through the use of cookies and tracking tools when accessing our website.
2. Use of Personal Data
We use your personal data for the following purposes:
- To provide and manage the web hosting services you have requested.
- To communicate with you about your account, service updates, or maintenance notifications.
- For billing and payment processing.
- To improve our products and services based on your feedback and usage data.
- To comply with legal and regulatory obligations under Singapore law.
- For marketing and promotional purposes, only with your explicit consent.
3. Disclosure of Personal Data
We do not sell or trade your personal data to third parties. However, we may disclose your personal data to:
- Third-party service providers involved in delivering the services, such as payment processors, data storage providers, or technical support vendors.
- Regulatory authorities, government agencies, or legal professionals in compliance with applicable laws and regulations.
- Any other party you have authorized us to disclose your data to.
4. Data Protection and Security
We take reasonable steps to protect your personal data against unauthorized access, misuse, loss, or destruction. These steps include:
- Encryption of sensitive data such as payment information.
- Implementing secure access controls to our systems.
- Regular security assessments to ensure our infrastructure remains secure.
Despite our best efforts, no method of transmission over the internet is completely secure. Therefore, while we strive to protect your data, we cannot guarantee absolute security.
5. Retention of Personal Data
We retain your personal data for as long as it is necessary to fulfill the purposes outlined in this policy, or for as long as required by law. Upon the termination of services, we will securely delete or anonymize your personal data, unless retention is required for legal purposes.
6. Your Rights
As a customer of QUAPE PTE LTD, you have the right to:
- Access your personal data held by us.
- Request correction of any inaccuracies in your data.
- Withdraw your consent for marketing communications at any time.
- Request deletion or anonymization of your personal data, subject to legal or contractual limitations.
- File a complaint with the Personal Data Protection Commission (PDPC) if you believe your data is being misused.
To exercise your rights, you may contact us at [insert contact details].
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and analyze usage patterns. Cookies help us:
- Remember your login information.
- Personalize your experience on our website.
- Measure website performance and traffic.
You may disable cookies via your browser settings, but this may affect the functionality of our services.
8. International Transfers of Personal Data
In the event that personal data is transferred outside of Singapore, we ensure that appropriate safeguards are in place to protect your data, in compliance with PDPA requirements.
9. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website, and where required, we will notify you of significant updates. Your continued use of our services after changes are posted will constitute your acknowledgment and acceptance of those changes.
10. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your rights concerning your personal data, please contact us at:
QUAPE PTE LTD
sales@quape.com