There are 2 email forwarders limitation for Shared Hosting packages that is discussed in this article- forwarding to free email providers and to external domains. The information below will guide you on why are some Email forwarders blocked in cPanel.
Forwarding to Free E-mail Providers
Forwarding to free e-mail providers is not permitted as the free email providers will reject the emails forwarded to the account when they detect too many emails being forwarded to their mail servers. Therefore, email forwarders are blocked in the cPanel.
We would recommend to do a fetching of email from Gmail or other free email provider via POP3/IMAP. These are some of the domain names that will not be available:
- - aol.com
- - gmail.com
- - googlemail.com
- - hotmail.com
- - outlook.com
- - msn.com
- - qq.com
- - redmail.com
- - rocketmail.com
- - yahoo.com
- - ymail.com
Here are steps you can utilize to use email fetch with Gmail.
- Log into your Gmail account.
- Click the gear icon in the upper right corner of the page and select Settings.
- Click the Accounts tab and locate the Check mail from other accounts (using POP3) section.
- Click Add a POP3 mail account you own.
- Enter the full email address of the account from which you would like mail fetched.
- Click Next Step.
- In the Password field, enter the password for the email address you provided.
- Select Port 110 for a POP3 connection. For a secure email connection, use Port 995.
- Click the checkboxes next to the options that best suit your needs:
- Leave a copy of retrieved messages on the server
- Always use a secure connection (SSL) when retrieving mail
- Label incoming messages
- Archive incoming messages
- Click Add Account.
For more details regarding the setup of Pop Fetch with Gmail, you can refer to the following URL: https://support.google.com/mail/answer/21289?hl=en
Email Forwarding to External Domains
The reason behind why Email Forwarding to External Domains was disabled is because this can pin down the mail server IP reputation due to large volume of emails sent out every day; be it legitimate or spam emails. In the event that the mail IP of the server is blacklisted, other users on the same shared server will be affected as well.
On the other hand, our engineers have found out a workaround to better serve your needs. We would like to recommend that you consider going to get a dedicated IP which will grant you with your very own IP address that will not be shared with anyone else. This means that the reputation of your own IP will depend solely on the type of emails you send out, whether they are legitimate or spam emails. Dedicated IP add-on costs $120/year SGD.
Upon request from our clients with the Dedicated IP add-ons, we can request from our engineers to manually add forwarders from your account to external domains.
By adding an external domain email address forwarder, these forwarded emails may or may not affect your email deliverability. If there are high counts of spam emails being forwarded to the external email address, it may affect the reputation of your Dedicated IP address, causing possible failures in email deliverability. We hope you would understand that this is a potential cause of concern and is the main reason why we implemented it to our shared servers.
If you need assistance or have any further enquiries, feel free to contact our support team.
