Articles

550 Access denied – Invalid HELO name

You have attempted to send out an email and failed with the following error: 550 Access denied –...
Access to Webmail

To access webmail to view your email, please use the link below: https://yourdomain.com/webmail/...
Create Autoresponder on DirectAdmin

Autoresponder is used for responding emails automatically specially when you’re away, on a...
Email Forwarders Limitation on Shared Hosting

There are 2 email forwarders limitation for Shared Hosting packages that is discussed in this...
Email Setup on Outlook [Non-SSL]

Step 1: If this is the first time you’ve opened Outlook 2013, the Welcome to Outlook 2013 Startup...
Email Setup on Outlook [SSL]

Step 1: If this is the first time you’ve opened Outlook 2013, the Welcome to Outlook 2013 Startup...
Email Setup on Windows Mail

How to set up Email in Mail for Windows.  Step 1. Open the Start menu and launch Mail and click...
Email Setup with Thunderbird [Non-SSL]

If you wish to access your email account with Thunderbird, please follow the instructions below...
Email Setup with Thunderbird [SSL]

If you wish to access your email account with Thunderbird, please follow the instructions below...
Email Setup: Mac Mail (Non-SSL)

Step 1: Open Mac Mail and select Mail > Preferences. (In some Mac computers Mail is already...
Email Setup: Mac Mail (SSL)

Step 1: Open Mac Mail and select Mail > Preferences. (In some Mac computers Mail is already...
Email sent from a trusted contact not received

Have you encountered regarding an email sent from a trusted contact not received? Below are some...
Error - Mailbox Full

The most common problem users faced is a full mailbox. Most systems have a limit on how much...
Error - Permanent Problems

The most frequent problem permanent user faced is User Unknown. The account you are trying to...
Export and Import emails in Outlook 2013

Understand how to export and import emails in Outlook 2013 by following the instructions from...
Export and import emails in Mac Mail

This article will guide you how to export and import emails in Mac Mail. Follow the instructions...
How to Export and Import emails in Outlook 2010?

Understand how to export and import emails in Outlook 2010 by following the instructions from...
How to create a New Email Account on DirectAdmin?

Email account is a necessity nowadays. Communication, signing up to other accounts and filling up...
How to download an email using Roundcube?

You can download a specific email to your local drive using Roundcube through Webmail. The file...
How to enable Spam Filter on DirectAdmin?

This article will guide you to enable Spam Filter on the DirectAdmin platform. Please follow the...
How to mail a copy of my incoming and outgoing emails? (DirectAdmin)

DirectAdmin application Note: This feature is only offered to Business Web Hosting Plan. To...
How to mail a copy of my incoming and outgoing emails? (cPanel)

cPanel application Note: This feature is only offered to Business Web Hosting Plan. To have all...
How to securely check email?

There are 2 types of email connection – with SSL and without SSL. To connect to our servers...
How to set up email in iOS 11

How to set up email in iOS 11Step 1. Step 2.Step 3.Step 4.Step 5. Step 6. Step 7. Step 8.Step 9....
How to setup email signature in RoundCube?

This article will guide you in setting up email signature in RoundCube. Follow the instructions...
How to setup email signature in Squirrelmail?

This article will help you in setting up email signature in Squirrelmail. Please be guided by the...
How to setup my email account on Android?

Setting up my email account on Android Step 1: To setup an email account on an Android phone, go...
How to setup my email account on iPhone? (SSL & Non SSL)

Step 1: If this is the first e-mail account on your iPhone, tap Mail. Otherwise, tap Settings....
IMAP vs POP3

This article explains the difference between IMAP and POP3. After reading, you may understand...
ISP blocked port 25

If your ISP blocked port 25 and you are unable to send out emails, change your outgoing SMTP port...
Import/Export Addresses in Roundcube

Adding of email contacts individually can be a real hassle. Here’s an easy way to import/export...
Mailing Script with External Server

When connecting to an external server such as GMail, Yahoo, Hotmail, etc. using a mailing script...
Move emails tagged by SpamAssassin

Browsing through your spam emails is important, at times even the best Spam filtering software...
My mailbox quota have exceeded

Are you facing the problem of not being able to send email from webmail or email client due to...
Sample script in sending email via PHP

Mail function allows your website to automatically send emails like an auto response to customers...
Setting up SPF records on DirectAdmin

Email accounts may be prone to being spoofed. (You might also view Email Spoofing (URL) for more...
Setting up auto-responder for your email account

In the event that you are away from work or on a vacation and do not want your clients or...
Stealth forwarding and monitoring feature

Stealth forwarding and monitoring feature is available for our Business Hosting packages....
Troubleshoot email problems

This is a brief troubleshooting guide to setting up email. 99% of all email issues result from...
Use google apps for email service

We recognise that some users wish to use google apps for email service instead of Quape’s email...
Use other mail servers [MX records] on DirectAdmin

Hosting emails with another provider requires you to change the MX records (mail servers) of your...
Webmail login screen inaccessible

Are you having problems logging into your webmail at work, cafes or corporate network but have no...
What are my email server information?

Do note that not all email accounts have the same email server information. It depends on your...
What is Email Spoofing?

Email Spoofing is to use an email address as the sender in sending out SPAM or phising emails...